1. Introduction
iRaven ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit iraven.co.uk (the "Site") and use our services (the "Services").
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where applicable, we also comply with the EU General Data Protection Regulation (EU GDPR).
2. Data Controller
The data controller responsible for your personal data is:
iRaven
Email: contact@iraven.co.uk
Website: iraven.co.uk
3. Information We Collect
3.1 Information You Provide
- Waitlist sign-up: email address
- Account registration: name, email address, company name, and other details you choose to provide
- Communications: any information you include when contacting us
3.2 Information Collected Automatically
- Device information: browser type, operating system, screen resolution
- Usage data: pages visited, time spent, click patterns
- Network data: IP address, approximate location (city/country level)
- Cookies and similar technologies: see Section 8 below
4. How We Use Your Information
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Manage your waitlist registration and send launch updates | Consent (Art. 6(1)(a)) |
| Provide and operate the Services | Performance of a contract (Art. 6(1)(b)) |
| Improve and personalise the Services | Legitimate interests (Art. 6(1)(f)) |
| Send marketing communications (with your consent) | Consent (Art. 6(1)(a)) |
| Comply with legal obligations | Legal obligation (Art. 6(1)(c)) |
| Prevent fraud and ensure security | Legitimate interests (Art. 6(1)(f)) |
5. Data Sharing
We do not sell your personal data. We may share your data with:
- Service providers: hosting, email delivery, analytics, and payment processing partners who process data on our behalf under appropriate agreements
- Legal compliance: when required by law, regulation, or legal process
- Business transfers: in connection with a merger, acquisition, or sale of assets
6. International Transfers
Your data may be transferred to and processed in countries outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Specifically:
- Waitlist data: until you unsubscribe or the service launches, plus up to 12 months
- Account data: for the duration of your account, plus up to 24 months after deletion
- Analytics data: aggregated and anonymised within 26 months
8. Cookies
We use cookies and similar tracking technologies to enhance your experience. Types of cookies we may use:
- Essential cookies: necessary for the Site to function properly
- Analytics cookies: help us understand how visitors interact with the Site
- Marketing cookies: used to deliver relevant advertisements (only with your consent)
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.
9. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data ("right to be forgotten")
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to object: object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at contact@iraven.co.uk. We will respond within one month.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
11. Children's Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.
12. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes will be communicated via email or a prominent notice on the Site.
14. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
iRaven
Email: contact@iraven.co.uk
Website: iraven.co.uk